On 7 May 2020, People At Their Best hosted a Leadership Exchange to explore innovation in the time of Covid-19. To see the expanded commentary from the leaders’ exchange, please follow the link: People At Their Best Leadership Exchange Innovation in a Time of Covid 19  Please contact us if you want like to undertake […]

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It is vital to evaluate the effectiveness of our actions in response to Covid-19. People At Their Best worked with many organisations to uncover data and test leadership responses to Covid-19. Our Workforce Temperature Check, consists of just 3-5 questions only: How are you feeling at this time? (commonly experienced emotions are listed along with […]

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Video conferencing can quickly fatigue us and much of the time is not as good as a phone-call for engagement and connection, especially when talking one-to-one. If you really want to demonstrate interest in others; turn your self-view off – you’ll be far less self-conscious and tired at the end of the call. Follow the […]

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On 23 April, twelve leaders connected on the People At Their Best, Leadership Exchange.  The theme for the exchange was: What Good Leadership Looks Like In A Crisis & Actions Taken In Response To Covid-19 Specifically, the leaders were asked to consider the following: What should leadership look like in this time of crisis – […]

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In our ‘Organisational Scaffolding’ series – ‘What can businesses do in this time of Covid-19 to build capacity for future growth’ – we look at Customer Satisfaction Surveys and how you can better understand your customers’ experience.

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People At Their Best conducted a best practice Customer Satisfaction Survey for a client in the industrial manufacturing industry. The People At Their Best methodology allowed the client to really understand their customers. What’s important is to measure ‘customer behaviour’ & discover what drives the ‘customer experience’. f Unfortunately most surveys measure ‘intention’ and ‘recommendations’ […]

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