Latest News Archives - Page 12 of 19

Leadership & Action Taken In Response To Covid-19

On 23 April, twelve leaders connected on the People At Their Best, Leadership Exchange. The theme for the exchange was: What Good Leadership Looks Like In A Crisis & Actions Taken In Response To Covid-19 Specifically, the leaders were asked to consider the following: What should leadership look like in this time of crisis – […]

Client Testimonials – 2020

Customer Satisfaction Surveys

In our ‘Organisational Scaffolding’ series – ‘What can businesses do in this time of Covid-19 to build capacity for future growth’ – we look at Customer Satisfaction Surveys and how you can better understand your customers’ experience.

Customer Satisfaction in Industrial Manufacturing Business

People At Their Best conducted a best practice Customer Satisfaction Survey for a client in the industrial manufacturing industry. The People At Their Best methodology allowed the client to really understand their customers. What’s important is to measure ‘customer behaviour’ & discover what drives the ‘customer experience’. f Unfortunately most surveys measure ‘intention’ and ‘recommendations’ […]

People At Their Best – Services In A Time of Crisis

Leadership In Difficult Times

THE WORLD is gripped by an invisible killer and life as we know it is falling apart. In such a time, what we believe about ourselves, our situation, our neighbours, our community and our world will drive our actions and our ability to fight this existential threat — our attitudes and opinions about the world and each other will […]

Going Remote: Manage a distributed workforce to maximise productivity

Right now, many businesses, schools and other organisations are sending workers home to work remotely to slow the spread of COVID-19. Although flexible work arrangements have been around for a while now, we have never seen people working from home on this scale. Our friends at Herrmann International have run their whole business remotely since […]

Abundance Leadership

March 2020 – the world is in the grip of the Carona Virus In a time of crisis we need to remember that an abundance mindset is more helpful This is a time for virtuous leadership Follow the link: Abundance Leadership Final

Growth Mindset V. Fixed Mindset

Every week I come back to this image – it aligns with our m.o. that ‘learning is more important than knowing’ and we ‘operate to learn’ – I hope you find something to take from it too. Dom

Technology is an Assault on Empathy

In this video, Sherry Turkle, author Reclaiming the Conversation, describes our present reality as one where, “we would rather text than talk” https://youtu.be/oeT3s7vts80 Worse still, Turkle has found: 89% of people surveyed took out a smartphone during their most recent interactions with others and of those, 82% said that the quality of their discussion suffered […]