Tom Peters’ 10 Messages for Leaders During Covid-19
In late April 2010, I attended an international webinar with Tom Peters – here are my top-10 takeaways. All leaders ought to pin them to our desktops.
Read MoreCovid-19 Workforce Temperature Check
It is vital to evaluate the effectiveness of our actions in response to Covid-19. People At Their Best worked with many organisations to uncover data and test leadership responses to Covid-19. Our Workforce Temperature Check, consists of just 3-5 questions only: How are you feeling at this time? (commonly experienced emotions are listed along with […]
Read MoreWHO – The Physical Signs Of Stress
Wonderful graphic that goes beyond Covid-19 and is applicable to all our challenging times.
Read MoreTo Connect & Engage, Try Turning Off The Video
Video conferencing can quickly fatigue us and much of the time is not as good as a phone-call for engagement and connection, especially when talking one-to-one. If you really want to demonstrate interest in others; turn your self-view off – you’ll be far less self-conscious and tired at the end of the call. Follow the […]
Read MoreLeadership & Action Taken In Response To Covid-19
On 23 April, twelve leaders connected on the People At Their Best, Leadership Exchange. The theme for the exchange was: What Good Leadership Looks Like In A Crisis & Actions Taken In Response To Covid-19 Specifically, the leaders were asked to consider the following: What should leadership look like in this time of crisis – […]
Read MoreClient Testimonials – 2020
Customer Satisfaction Surveys
In our ‘Organisational Scaffolding’ series – ‘What can businesses do in this time of Covid-19 to build capacity for future growth’ – we look at Customer Satisfaction Surveys and how you can better understand your customers’ experience.
Read MoreCustomer Satisfaction in Industrial Manufacturing Business
People At Their Best conducted a best practice Customer Satisfaction Survey for a client in the industrial manufacturing industry. The People At Their Best methodology allowed the client to really understand their customers. What’s important is to measure ‘customer behaviour’ & discover what drives the ‘customer experience’. f Unfortunately most surveys measure ‘intention’ and ‘recommendations’ […]
Read MorePeople At Their Best – Services In A Time of Crisis
Leadership In Difficult Times
THE WORLD is gripped by an invisible killer and life as we know it is falling apart. In such a time, what we believe about ourselves, our situation, our neighbours, our community and our world will drive our actions and our ability to fight this existential threat — our attitudes and opinions about the world and each other will […]
Read More