Meaning and Purpose are our greatest currencies. Most professional services firms lack these – it is why many firms are ethically bankrupt and unable to create real value. 

In the wake of the Australian PwC ta […]

I’m really proud to be involved with artists and to play a real role in producing and releasing art works that might never, otherwise, see the light of day. Our society is richer for these talented people and our […]

Today, many organisations are talking about high-performance but we are not seeing a lot of it around, in fact, we are observing lots of undeperformance. Few teams are getting this right. We have tried to codify […]

Please click in the link to read our Christmas Newsletter for 2023

After 1000s of employee assessments, looking for the Holy-Grail of performance, this is where we have landed

Innovate or die
Here is our ‘Big Picture Thinking’ program represented on 1-page. It is a wholistic view of innovation, which is both creative and rigorous.

Most people think that innovation involves creative […]

Many years ago we moved away from running sales training and started conversations about how professional services firms can create value for their clients – below is the People At Their Best model we use to […]

Despite so many leaders, claiming that their people don’t want performance feedback, we have conducted interviews with 1000s of employees which show the opposite. Our anecdotal evidence, consistently finds that […]

Employee disengagement costs the world $8.8 trillion in lost productivity, equal to 9% of global GDP.

Yet, most employees are expressing a sense of resignation or even apathy, most simply accept that morale is […]

A special shout-out to Bree for the fantastic coaching she provides our clients. Here is a recent unsolicited testimonial from a client at CBHS Health Fund Limited. I also wanted to thank Lorensz at CBHS for our […]

All organisations now compete on customer experience – understanding ‘behaviour’ and not just ‘intention’ sets our customer surveys apart from the competition.

Well done to the team at Flavour Creations – […]

Recently, I was asked how I would feel about being a ‘facilitator’ rather than the subject matter expert, how I would feel about standing in the background rather than in front of the audience and providing the […]

The failure of financial institutions has put many people on edge and Governments grappling to understand what it all means – here are some diverse and alternative views from around the world (including mine), […]

An important piece of research, finding that assessing and developing ‘social’ skills is more relevant today for C-suite executives than traditional domains of technical skills and experience.

This validates […]

Dear Friends and Colleagues,With only one day of summmer left, I am genuinely shocked at how quickly 2023 is flying by.  What a unique time we are in; most people I have spoken with have noted that their […]

Plesase click on the link to read our provocative paper. The-Death-of-Sales-and-the-Rise-of-Customer-ExperienceDownload

Given the war for talent; how can you attract and retain the right workforce – Watch a 5 minute video

21 September 2022 – Tasmanian Forest & Forest Products Network Forum – Launceston, Australia

Wonderful to be part of a panel discussing ways to attract and retain the right workforce in the Tasmanian […]

When organisations do not act congruently with their Purpose and Values, then, for these organisations, it is a race to the bottom! I have seen it so many times in large and small organisations, in schools and […]

Believing you can improve you mental health actually works – sure, doing things to improve or maintain your mental health is critical but whether you take action or not, people who believe they can do something […]