All organisations now compete on customer experience – understanding ‘behaviour’ and not just ‘intention’ sets our customer surveys apart from the competition.

Well done to the team at Flavour Creations – […]

Recently, I was asked how I would feel about being a ‘facilitator’ rather than the subject matter expert, how I would feel about standing in the background rather than in front of the audience and providing the […]

The failure of financial institutions has put many people on edge and Governments grappling to understand what it all means – here are some diverse and alternative views from around the world (including mine), […]

An important piece of research, finding that assessing and developing ‘social’ skills is more relevant today for C-suite executives than traditional domains of technical skills and experience.

This validates […]

Dear Friends and Colleagues,With only one day of summmer left, I am genuinely shocked at how quickly 2023 is flying by.  What a unique time we are in; most people I have spoken with have noted that their […]

Plesase click on the link to read our provocative paper. The-Death-of-Sales-and-the-Rise-of-Customer-ExperienceDownload

Given the war for talent; how can you attract and retain the right workforce – Watch a 5 minute video

21 September 2022 – Tasmanian Forest & Forest Products Network Forum – Launceston, Australia

Wonderful to be part of a panel discussing ways to attract and retain the right workforce in the Tasmanian […]

When organisations do not act congruently with their Purpose and Values, then, for these organisations, it is a race to the bottom! I have seen it so many times in large and small organisations, in schools and […]

Believing you can improve you mental health actually works – sure, doing things to improve or maintain your mental health is critical but whether you take action or not, people who believe they can do something […]

Celebrating a lovely piece of feedback, I recieved yesterday from a business manager within the education sector:”My good man, if imitation is the highest form of flattery, you may be delighted to know that at […]

Next month, People At Their Best will conduct its 50th large-scale engagement survey. To our clients who have trusted us over the past 10-years, we would like to say, ‘Thank You’ Whether we are talking about […]

As 2021 turned into 2022, I was asked by Storm Magazine in Singapore, to define what it meant to be living a full life. In response, I said: “Involvement in things which I find meaningful, the things I care […]

WHAT IS THE GOAL OF A LIFE – IT IS TO CREATE YOURSELF A SOULIn April 2022, I gave an address to Steiner Education Australia, titled: Ethical decision making in an unscrupulous world – How leaders can still make […]

Another song I helped to co-produce and bring into the world

A beautiful sadness was present in the recording of this track – I hope you think so too. It’s hard to be this restrained but we wanted the track to […]

I’m thrilled to have helped bring another piece of music into the world – there’s a jaunty apocalypse feeling washing over this track and a sonic quality that we were chuffed with. The track is called, ‘Light […]

A diverse range of perspectives in this article from the team at Storm Singapore, a magzine that is brave enough to say the things that need to be said. I am really pleased to have my perspective included in this article.

People At Their Best Christmas Newsletter with a special shout-out to the great teams at Flavour Creations in Brisbane and Forico in Launceston

Dear Friends and Colleagues,Albert Einstein said, ‘We cannot […]

On November 5, I gave a presentation to the Global Transformation Festival, an international conference focused on positive action to connect and unite us all.  I was asked to speak for 15 minutes on L […]